dgb999 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data dgb999 collects, how it is used, who it is shared with, and what rights you have over your information.
This Privacy Policy ("Policy") describes how dgb999 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of registered players and website visitors based in Bangladesh and other jurisdictions where use of the platform is permitted. dgb999 is committed to handling all personal data with care, transparency, and in accordance with internationally recognised data protection principles.
By registering an account with dgb999 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact [email protected] to request account closure.
1. Personal Data We Collect
dgb999 collects only the data that is necessary to operate a safe, compliant, and high-quality gaming platform for players in Bangladesh.
Full legal name, date of birth, gender, nationality, and copies of identity documents such as your National Identity Card (NID) or passport when age and identity verification is required.
Mobile phone number, email address, and — where provided — a residential address in Bangladesh (for example, in Dhaka, Chittagong, Sylhet, Khulna, or another city). This data is used for account communications and payment verification.
Payment method details including your registered bKash, Nagad, Rocket, or Upay wallet number, and the last four digits of any Visa or Mastercard used for transactions. Full card numbers are never stored on our servers.
Records of all games played, bets placed, wagers settled, bonus offers claimed, win/loss history, session duration, and responsible gaming tool usage. This data is retained for audit, dispute resolution, and player protection purposes.
IP address, browser type, operating system, device model, screen resolution, session timestamps, and cookie identifiers. This data helps us detect fraud, prevent multi-accounting, and optimise the platform for different devices and network conditions in Bangladesh.
Records of any messages you send to our support team at [email protected], including the content of those messages, timestamps, and the nature of any complaint or enquiry. These records are retained to improve service quality and for compliance purposes.
2. How We Collect Your Data
The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotional survey. You are not obligated to provide all requested data, but certain data is necessary to operate your account — for example, a valid mobile number is required to process bKash and Nagad transactions.
When you visit dgb999.org or use the platform, certain technical data is collected automatically. This includes cookies, session tokens, and server-side logs that record your IP address, browser fingerprint, and navigation patterns. This automatic collection begins as soon as you load the website, regardless of whether you are logged in.
In limited circumstances, dgb999 may receive data about you from third-party identity verification providers, anti-fraud screening services, or payment processors. This data is used solely to verify your identity and ensure the security of financial transactions. dgb999 does not purchase marketing lists or source data from social media platforms.
3. How We Use Your Personal Data
dgb999 processes your personal data only for legitimate, clearly defined purposes. The principal purposes for which we use your data are as follows:
To create and administer your player account, verify your identity and age (confirming you are 21 years or older), process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and deliver the full range of dgb999 gaming services including live casino, cricket betting, slots, and card games.
To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct that violates our Terms & Conditions. We analyse technical and behavioural data to identify suspicious patterns and protect both the platform and our player community from harm.
To monitor gaming activity for signs of problem gambling behaviour and to enforce responsible gaming tools such as deposit limits, loss limits, and self-exclusion restrictions. dgb999 takes its duty of care to players seriously and uses data analysis to identify players who may need intervention or support.
To respond to your support enquiries, send transactional notifications (such as deposit confirmations and withdrawal receipts), and — where you have given explicit consent — to send promotional communications about bonuses, tournaments, or new games available on dgb999.
To analyse aggregated, anonymised usage data to improve platform performance, identify popular game categories, resolve technical issues, and plan new features. Individual player data used for analytics purposes is pseudonymised wherever technically feasible.
To comply with any applicable legal obligations, including record-keeping requirements, responses to lawful data requests from authorities, and the enforcement of our Terms & Conditions in the event of a dispute.
4. How We Share Your Data
dgb999 does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only with carefully selected service providers who are contractually required to handle it securely and to use it only for the specific purpose for which it was shared.
Your payment method details are shared with the relevant payment processor — such as bKash, Nagad, Rocket, Upay, or the relevant card network — solely to authenticate and complete financial transactions. These processors operate under their own privacy and security frameworks and are independently regulated.
Where identity verification is required, your identity data (including NID or passport details) may be shared with a third-party verification service. This service confirms authenticity of documents and validates your age and identity. All shared data is encrypted in transit and at rest.
Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session data (game ID, wager amount, outcome) to settle game results and detect cheating. These providers do not receive your name, contact details, or payment information.
dgb999 may disclose personal data if required to do so by a court order, law enforcement request, or other legally binding obligation. In such circumstances, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify the affected player where we are legally permitted to do so.
5. Cookies and Tracking Technologies
dgb999 uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device by your browser. The following categories of cookies are used:
Required for the platform to function. These cookies manage your login session, maintain your account security token, and enable core features such as the game lobby and payment pages. Essential cookies cannot be disabled without impairing platform functionality.
Used to collect aggregated, anonymised data about how players navigate the platform — which game categories are most visited, how long sessions last, and where players typically exit. This data helps us improve the dgb999 user experience for players across Bangladesh.
Used to identify unusual or suspicious access patterns, detect automated bot traffic, and support our multi-account detection systems. Security cookies are active at all times and are essential to protecting the integrity of the platform.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using dgb999, but some features may behave differently. Clearing all cookies will log you out of your current session.
6. Data Retention
dgb999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable legal and regulatory obligations. The following general retention periods apply:
- Active account data — retained for the lifetime of your account and for a minimum of 5 years following account closure, to support potential legal, audit, or dispute resolution needs.
- Transaction records — retained for a minimum of 7 years in accordance with standard financial record-keeping practices.
- Gaming activity logs — retained for a minimum of 3 years following the last recorded activity on the account.
- Support communications — retained for 2 years from the date of the last correspondence, unless the subject matter is related to a dispute that remains unresolved.
- Identity verification documents — retained for the duration of your account and for 5 years following closure, then securely deleted.
- Technical and device logs — retained for up to 12 months then automatically purged from active systems.
When retention periods expire, data is either securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
7. Data Security
dgb999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage of all sensitive data fields including identity documents and payment method records.
- Role-based access controls that restrict employee access to personal data on a strict need-to-know basis.
- Regular penetration testing and security audits of platform infrastructure.
- Two-factor authentication available to all registered players to protect account access.
- Real-time fraud monitoring systems that flag unusual account activity for immediate review.
While dgb999 takes all reasonable precautions, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, dgb999 will notify affected players promptly and take all necessary steps to contain the breach and prevent recurrence.
8. Your Rights Over Your Personal Data
As a player on the dgb999 platform, you have the following rights with respect to your personal data:
You may request a copy of all personal data that dgb999 holds about you. Access requests should be submitted in writing to [email protected]. We will respond within 30 days of receiving a valid request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact [email protected] with the details of the correction required.
You may request that dgb999 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. Please note that erasure requests cannot override our legal obligations to retain certain data for audit or regulatory purposes — in such cases, the relevant data will be retained for the minimum required period and then deleted.
You may object to processing of your personal data for direct marketing purposes at any time. To opt out of promotional communications, contact [email protected] with the subject line "Unsubscribe". You may also object to other forms of processing where you believe our legitimate interests are outweighed by your rights.
You may request that dgb999 provide your personal data in a structured, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider. Portability requests apply to data that you provided directly and that is processed on the basis of your consent.
To exercise any of the above rights, contact us in writing at [email protected]. We will acknowledge your request within 5 business days and fulfil it within 30 days. Where a request is complex or where we receive a high volume of requests simultaneously, we may extend the response period by an additional 30 days, notifying you of the extension in advance.
9. Protection of Minors
dgb999 strictly prohibits access by any person under the age of 21. The platform does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person below the minimum age threshold, we will immediately suspend the associated account, delete the data, and — where appropriate — refer the matter for further review.
If you believe that a person under 21 has registered an account on dgb999, please notify us at [email protected]. We take underage gambling extremely seriously and will act on all credible reports without delay.
10. Updates to This Privacy Policy
dgb999 reserves the right to update this Privacy Policy at any time. When material changes are made, the effective date at the top of this page will be updated and registered players will be notified via their registered email address or via an in-platform announcement. We encourage you to review this Policy periodically to stay informed about how dgb999 protects your personal data. Your continued use of the platform following publication of any revised Policy constitutes your full acceptance of the changes.
11. Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about the way dgb999 handles your personal data, please contact our support team in writing. We aim to resolve all privacy-related enquiries within 10 business days.
Privacy enquiries: [email protected]
Please include "Privacy Enquiry" in the subject line of your email. For account-specific data requests, please verify your identity by including the mobile number registered to your dgb999 account.
Our Privacy Commitments
Six principles that guide how dgb999 handles your personal data every day.
Questions About Your Privacy?
Our support team is ready to assist with any data-related enquiry. You can also explore our FAQ for quick answers, or visit the Responsible Gaming page to learn about the tools we provide to keep you in control.
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